Led by Tommy Whitelaw, this session explores how we can create more compassionate, supportive, and human-centred environments—whether we are delivering or receiving care, advice, or support.

Drawing from his deeply personal journey as a full-time carer for his late mum, Joan, Tommy shares heartfelt insights that highlight the real impact of kindness, empathy, and connection in health and care settings. His story is a call to action—reminding us that every interaction matters.

Together, we explore how to build workplaces and systems that are not only effective but also compassionate—places where people feel valued, supported, and empowered. Whether you’re a frontline professional, a leader, or someone receiving support, the You Make a Difference is talk or workshop grounded in the core principles of person-centred care, this session will leave you inspired to make a difference—one conversation, one act of kindness, one moment at a time.